Frequently Asked Questions: Linux

Q.Should I install Stat/Transfer with root privileges?

A. If you have a multi-user license and you are installing the software for others to use, it is a good idea to use the sudo command or to log in as root. In this case Stat/Transfer will be installed in /usr/local/stattransfer10 by default. You can, of course select another location if you wish.

However, if you are installing Stat/Transfer for your own use and have a personal license (a sixteen character activation key) we recommend that you install it using your customary login id. Stat/Transfer is built so that all of its shared libraries are in known locations in subdirectories under the executable's. It thus does not require root privileges for an install and once installed, can be copied freely on your disk.

Q.I installed Stat/Transfer, but when I click on the icon, nothing happens?

A. In order to be compatible with the widest variety of environments, Stat/Transfer is built on an older Linux system and linked against relatively old libraries. Most newer distributions provide these libraries for compatibility. However some, such as Ubuntu, do not. If Stat/Transfer does not run, you can diagnose the problem by opening a terminal window, navigating to your Stat/Transfer installation directory and then typing stattransfer. If any of the required files are missing from your system, you will then see an error message - likely one such as this:

‘error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory’.

If that is the case, you can install the needed library from your operating system distribution disk or from a copy found on the Internet using a tool such as Google.