If you think think there is a problem with Stat/Transfer, by far the easiest and the most efficient way to get help is to first reproduce your problem and then press the "Send Error Report" button on the "Log" tab. This will automatically send comprehensive diagnostics to our most knowledgeable technicians. In addition, we strongly recommend that you use this facility to send a copy of your input file as well. Your data will be encrypted and held in the strictest confidence for only as long as we need it to diagnose your problem.
Please also fill out this this form, because it will ensure that you are entered into our problem tracking system and make sure that your issue does not slip through the cracks. (You can omit the error message, files, and details about your version and computer, since they will be sent automatically with the error report).