Help for Technical Problems

FAQ's

You should download and install the Data Access Components from Microsoft.    Make sure that you install  the driver variant (32 or 64 bit)  that matches your Stat/Transfer.

If you are on a Mac, you will need to purchase a third party driver from Actual Technologies.

Encoding errors are almost never due to a fault in Stat/Transfer.  You can usually get rid of them yourself by judiciously setting your encoding options.  Before contacting technical support, please carefully read this explanation about character encoding.

Stat/Transfer versions lower than 14 will not run on Catalina or Big Sur because they are not 64 bit applications.  Version 14 will run, but you will have difficulties installing it because of new code-signing and notarization requirements.  If you are using these newer versions of OS-X, we strongly recommend that you update to version 16.

That is a misleading  error message.  It occurs when a file written by Stat/Transfer is for a newer version of Stata than the one you are using.  Simply go to Output Options(1) and select the version that corresponds to your copy of Stata.

No!  We do not use that library at all.

Open a Support Ticket

    Your Details
    1. I understand that only limited support can be provided for older versions.
    2. I understand that my version is ineligible for tech support.
    3. I have read the FAQ's at the top of this page.
    Your Activation Problem
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    To enter your detailed version and platform information, first start the Stat/Transfer graphical user interface and then go to the "About" tab. Then click on the the "Copy Version Info" button. Then simply paste your information in the box below.

      Thank you for filling out our technical support form. When you press the "Send" button below, we will create a support ticket for you. You will receive an email acknowledgement, and you can reply to that email if you wish to add any additional information. In any case, our technicians will get back to you shortly. Thank you for using Stat/Transfer.